Oculus Quest 2 Stuck On Boot Screen? Can't Factory Reset.

It is needless to say that the Oculus Quest 2 headset has truly taken the world of VR gaming and streaming to the next level. With this headset glued to your eyes, you can completely immerse yourself in the virtual world and your favorite VR games.  Oculus Quest 2 is not only used for gaming, but also for exercising, streaming videos, and much more.

However, there have been recent reports where the Oculus Quest 2 headset has been stuck on the Meta boot screen and does not load apps and games. If you too are facing the same issue, this guide will help address the issues and guide you to factory reset the Oculus Quest 2 VR headset.

Suggested : How To Fix Error Code 100013 – “Sorry, The Video Player Failed To Load”

Why Is The Oculus Quest 2 Stuck On The Boot Screen?

There are many reasons as to why the Oculus Quest 2 gets stuck on the Boot Screen.

• A core update is being downloaded and installed. These updates happen once a month and take longer than expected time to update your device.
• A failed device update can corrupt the firmware of the device leaving it stuck at the boot screen.
• Low battery levels do not allow the headset to boot completely.
• There can be a corrupted app or file stored on your Oculus device that may cause this issue.
• Hardware issues can be caused due to overheating of the device.

Expert Recommended Steps On How To Fix Oculus Quest 2 Stuck On The Boot Screen.

Restart The Device.

The first step you need to take to ensure that the Oculus Quest 2 is working again is to reboot the device. A simple reboot also known as a Soft Reset can help fix all the temporary glitches and resolve most issues. All you have to do is press the Power Button on your headset for 10 seconds to power off the device. Wait for a minute and press the power button again until the Oculus logo appears.

Use The Oculus App To Reboot The Headset.

A quick fix is to use the mobile Oculus app to reboot the headset if the power button restart does not work.

Charge Oculus Quest 2 Headset.

Some experts have stated that a low battery on your device can cause boot problems. If the device has less power, then we recommend that you shut down the headset and charge it for at least 30 minutes. Then try to power it back on and check if it still freezes at the boot screen.

Analyze The Proximity Sensor.

There is a Proximity Sensor on your Oculus Quest 2 Headset. If there is dirt or other particles accumulated on this sensor then we need to wipe it with a clean, dry microfiber cloth. The booting issues can occur due to interference faced by the Proximity Sensor owing to any sort of covers, fingerprints, or dust.

Corrupted Update.

There have been cases where users claim that the booting issue was caused by an interference of sorts while updating the device. This could have caused corrupted updates and was resolved by simply leaving the Oculus Quest 2 headset stuck on the boot screen for an hour or so. We recommend that before you carry out a factory reset of the device, you must leave the device powered on for some time.

Factory Reset The Oculus Quest 2 Headset.

Note - This is the last resort to be taken as it erases all data (games, media files, mods, etc.) stored on the device and brings the headset to the original state when you use it for the first time.

To carry out a factory reset of the Oculus Quest 2 headset, follow these steps -

1. Press and hold the Power button on the device to shut it down completely.
2. After 10 seconds, press and hold the Power button and the Volume Down button simultaneously until you can see the boot menu.
3. Once you enter the boot menu, remember that the Volume buttons can be used to Navigate and the Power button is used to Select.
4. You have to highlight “Factory Reset” and select this option using the Power button.
5. You will have to confirm your selection by selecting “Yes, erase and factory reset”.
6. Adhere to the on-screen instructions and your device will be reset back to its original state.

Bonus Tip - Use The Oculus Mobile Application To Factory Reset.

If you can’t factory reset the Oculus Quest 2 VR headset, using the buttons located on the device then you may use the Oculus Mobile app. Here is what you need to do -

1. Download the Oculus App from the Play Store (Android) or App Store (iPhone/iPad).
2. Log in using your Oculus or Facebook account.
3. Enable Bluetooth on the smartphone.
4. Place the Oculus device near the phone and ensure it is powered on.
5. Launch the Oculus app and tap on Devices.
6. The app will automatically search and connect with the Oculus headset and display the Settings.
7. Next, tap on Advanced Settings.
8. Finally, Tap on Factory Reset and then tap on Rest again to confirm.
9. It will take a few minutes to complete the process and your Oculus Quest 2 headset will be as good as new.

Editor’s Tip - Update The Software On Oculus Quest 2 Headset.

My personal experience fixing the Oculus VR headset is not working due to a stuck issue that got successfully resolved just after updating the software on Oculus Quest 2 headset. Although the steps in this method do not directly relate to troubleshooting the Oculus Quest 2 stuck on the boot screen menu, it is worth a try. Here is what you need to do -

1. Open Google browser and type “Meta Software Update Tool”. Click on the first link or click here to access the webpage.
2. Power On the Oculus Quest 2 Headset. 
3. Next, select your device on the Meta Webpage.
4. Next backup your data on any cloud storage that you have linked to your Oculus.
5. After backup, press and hold the power button to power off the device.
6. Click on the Continue button on the Meta Webpage.
7. Ensure that your Oculus headset is powered off and press and hold the power and volume down button simultaneously till the Meta logo appears. Release the buttons when Meta is displayed.

Note- You may wear the headset after the logo appears in order to choose the correct options from the boot menu.

1. Use the Volume button to navigate through the boot options and select Sideload Update using the Power button.
2. Remove the headset and connect it to your PC using a USB-C or Quest Link cable.
3. Click on the Connect Device button on your PC screen.
4. A new window will appear after the PC detects the device connected and provides the option to Start Download. Click on this button and wait for 15 mins dispensing on your internet speed.

Warning - Do not connect your disconnect during this process as this could corrupt your Oculus headset firmware. Also ensure that the device is charged more than 50%.

After the update has been downloaded on your headset, you will be prompted to install it. Click on the Install Software button.

Wait for the install process to complete and the process will complete after restarting your headset automatically.

Contact Meta Support.

If you have tried all the above methods and received no success then you need to contact the Meta Quest Support for more help. The issue could be hardware or software-related and can be resolved by professionals at the Support Centre.

FAQs

How To Factory Reset The Oculus Quest 2  VR Headset?

You can Factory Reset the Oculus Quest 2 Headset by pressing the Power button and the volume down button on your headset. Choose Factory Reset among the options displayed and wait for the process to complete. If the buttons do not work then you can use the Oculus App to reset your device.

What Does A Factory Reset Do?

A factory reset on the Oculus Quest 2 restores the device to its original factory settings, wiping all personal data, apps, and configurations.

How To Update The Oculus Quest 2 Software?

You can manually update the Oculus 2 headset by navigating to the official Meta Quest page and following the instructions listed above.